Sunday, August 28, 2005

Ebay

The email Ebay sent me:

Dear mrcustomerservice,

**PLEASE READ THIS IMPORTANT EMAIL REGARDING YOUR LISTING(S)**

We appreciate that you chose eBay to list the following listing(s):

6204547764 - 800 Camel Cash C Notes, 25 Camel Casino Chips Coupons


However, your listing(s) violates eBay's Encouraging Illegal Activity policy and
has been removed. In accordance with our User Agreement, items prohibited by law
or by eBay policy are not allowed on eBay. We have credited all associated fees
to your account and notified eBay users associated with the transaction that it
has been cancelled.



Sellers may not list items that encourage, promote, facilitate, or instruct use
of online casino websites.For more information on Encouraging Illegal Activity
visit the following Help page:

http://pages.ebay.com/help/policies/illegal-activity.html



Please note: violation of this or other eBay policies may result in forfeit of
eBay fees on cancelled listings, limits on account privileges and account
suspension.


Please review eBay's Prohibited and Restricted Items guidelines and User
Agreement at the following locations:

http://pages.ebay.com/help/sell/item_allowed.html
http://pages.ebay.com/help/policies/user-agreement.html

For more information on why eBay removeslistings, or to write to us with
questions, please review the following Web page:

http://pages.ebay.com/help/confidence/listing-ended.html

We thank you in advance for your cooperation.

Regards,

eBay Trust & Safety
The email I sent them:

Ask about selling or billing (for sellers only) > My listing was removed by eBay
> Violated Listing policies

Message: UserID: Mrcustomerservice
Item # in question: 6204547764

This item was ended, citing a reason of "Promoting illegal activity". However,
the "casino chips" listed are redeemed just the same as "camel cash". There is
no gambling involved. If the asshole that ended my auction was familiar with the
product, or had the decency to consult me first, there wouldn't be a problem. I
encourage you to do whatever checking you have to do first, but I assure you it
is 100% legal. The coupons listed in the auction were compliant with your coupon
listing policy. And as far as age concerns, the Camel website provides all the
verification needed.

I am requesting an apology from ebay for ending this listing. Also, I would like
an apology or compensation for the time I had to invest to relist this and to
respond to you folks.

Call me anytime: 704.622.5050
or Email: irulemorethananyoneelse@hotmail.com

kisses,
Ben (MrCustomerService)

3 comments:

Anonymous said...

You would think a company as large as eBay would have enough people sitting around to make at least one research something before they pull the plug on it. But, then again, maybe it's all run by monkeys.

Anonymous said...

I will kill ebay! redrum redrum!

Sydney said...

I list a lot on ebay, so I'd be interested in what they say back to you on this one if you could let me know? Syd

p.s. their ability to let you talk or resolve complaints with a "real" person instead of this convoluted mail process is really horrendous. I find it to be so diffcult that I've not even filed on things before because its just not worth the damn hassle.