Time Warner, we need to talk

A letter I just sent to my cable company:

First off, your online "Express" bill payment method and setup is a bit lame. For the past 3 months, it has shown no charges, no paid amounts, no amount due, nothing. This is my primary method of checking and paying my bill. Honestly, I'd love to pay my bill and I'd love to know how much I owe without having to search for the paper bill (you know how those things get lost), or without having to sit on hold for 1.6 hours waiting for your call center to tell me. I would love to know why it doesn't work for me. Or does it work at all? Please, I urge you to fix this.

Second, within the online payment system, it shows my contact info as my previous address, yet I do get paper bills showing up to my current address. There's an implementation for changing my address on the paper bill, but not on your "Express" system. I would like to know why. Sure, I could send in a change of contact request with the paper bill, but wouldn't that seem silly since it's already coming to my current address, eh? Please, show me how to update that "contact info" box. Although, apparently, it's never used, since I wouldn't be getting those easy-to-lose paper bills. How about an email bill instead of and email that says my online bill is ready? Cause, as we already discussed, Time Warner's online "Express Pay" is not the cat's pajamas, nor the bee's knees.

Please respond my email only.

Kisses,
Ben